Source: https://www.castlehost.com/ Airbnb & short-term rental operations # We run your Airbnb like it’s ours. A 24/7 desk answers your guests in a median of 4.3 minutes, reprices daily, books the cleaners and fights your claims. $120 a listing. 0% of your revenue. [Get my free portfolio review](https://calendly.com/khandakerrafiuddin) [See what you’d save](https://www.castlehost.com/#offer) - 30-day money-back guarantee - Month to month - Live in 5 to 7 days An illustration of one night: while the owner sleeps, the Castle Host desk handles a lockout, a rate change and a cleaner confirmation. - **500+** units managed across Dubai, the US and Europe - **7** countries covered - **24/7** human guest care - **0%** of your booking revenue - **4.3 min** median first reply to a guest ## This is your phone at 2 AM. Lockouts. Refund threats. A cleaner who just cancelled. Every single one lands on you. ## This is your phone with Castle Host. Nine desks take every message, call and filing. You get one line in the morning. [Give me my nights back](https://calendly.com/khandakerrafiuddin) 1. **Guest care** Security desk called. Door open. 2. **Cleaning** Backup crew confirmed. 3. **Claims** Photos logged. Claim filed. 4. **Revenue** Rates and minimum stay adjusted. 5. **Listings** Title and cover photo retested. 6. **Onboarding** Listing built and connected. 7. **Accounting** Statements reconciled and sent. 8. **Tech** Sync restored. Calendar checked. 9. **Strategy** Numbers run. Report ready. ## $120 per listing per month. 0% commission. A 20% manager takes $700 a month from a $3,500 listing. We take $120 and none of your bookings. Put your own numbers in. **30days** **$120** per listing, per month 0% of your booking revenue. Forever. - 24/7 guest messaging on every platform - Daily pricing with PriceLabs - Listings rewritten and retested - Full onboarding in 5 to 7 days - Turnovers scheduled and photo-checked - Damage claims filed and chased - Your PMS and channels kept healthy - Portfolio strategy on call - Marzan AI: owner assistant, dashboards, overnight rules Full accounting is +$30 per listing. Guest phone calls and growth work are quoted on your call. [View the full pricing and inclusions](https://www.castlehost.com/pricing) - **30 days** Money back if we are not the right fit. - **Month to month** No lock-in. Cancel any month. - **Your name** Accounts, payouts and reviews never leave it. [Get my free portfolio review](https://calendly.com/khandakerrafiuddin) ### What is your manager really costing you? Listings 4 Monthly revenue per listing $3,500 What a manager would take 20% Percentage manager + software **$3,040 /mo** Castle Host, flat **$480 /mo** You keep, per year **$30,720** Based on your numbers: 4 listings at $3,500 a month each, a 20% manager, and $60 per listing of software. [Walk me through my numbers](https://calendly.com/khandakerrafiuddin) ## Don’t take our word for it. Read the log. Real jobs from our operations channel and guest inbox in 2026. Names and addresses removed. Numbers untouched. 4.3 min ### Median time to a first reply, measured. 4,974 guest messages across 930 stays we manage (stays arriving 12 October to 11 November 2026). Measured from each guest message to our next reply. More than half of those first replies are sent by AI. - **87%** answered within 15 minutes - **98%** answered within the hour - **4.4 min** median between 11 PM and 6 AM, property time Guest care New Mexico, US October 2026 9 min ### 1:19 AM. A guest cannot get in. 1. **1:19 AM** A guest arrives in the middle of the night and cannot work out how to get in. 2. **1:24 AM** Our shift desk sends the entry instructions. 3. **1:28 AM** The guest confirms they are inside. Nine minutes, start to finish. Claims US apartment September to October 2026 $2,300 ### A frozen A/C. A $2,300 claim. Paid in full. 1. **Sep 9–11** An A/C system fails during a two-night stay. 2. **Then** The owner wants $2,300 claimed. Marzan holds the filing until the technician’s photos are on record. 3. **Sep 15** Evidence in. We file with the platform’s insurer. 4. **Oct 1** Approved: $2,300, the full amount. Claims US apartment September to October 2026 $1,200 ### The owner asked for $799. We got $1,200. 1. **Sep 26** A guest checks out. The bed frame is broken. 2. **Then** The owner suggests claiming $799. 3. **Then** Our claims desk files for $1,200 instead. 4. **Oct 9** Approved: $1,200. Guest care Dubai November 2026 1★ gone ### The guest never arrived. The 1-star review did. 1. **Nov 9** A guest who never showed up leaves a 1-star review. The score slips from 8.5 to 8.4. 2. **Then** We build the case and file a removal request. 3. **Nov 10** Review removed. Under two days, start to finish. Compliance Dubai July 2026 3 min ### Booked at 2:41 PM. Arriving tonight. IDs in by 3:11. 1. **2:41 PM** A guest books for the same night. 2. **3:08 PM** We ask for both guests’ IDs and say plainly they cannot be taken at the door. 3. **3:11 PM** Both IDs are in. 4. **3:15 PM** The building’s reception has the check-in email. Revenue Dubai July 2026 +7 nights ### One link at 7:25 AM. Seven more nights. 1. **7:25 AM** A guest due to check out wants to stay. We send a direct booking link. 2. **Then** The guest books the same home for 7 more nights, direct. 3. **October** Another guest extends by 31 nights, also booked direct. - **$4,900** recovered across five approved damage claims, July to October 2026 - **6+** guest reviews removed after we challenged them, since August 2026 - **3** host cancellation fees waived in eight days, October to November 2026 Real jobs from our operations channel and guest inbox. Names and addresses removed. Past results show how we work; they are not a promise of the same outcome every time. [Put my portfolio in this log](https://calendly.com/khandakerrafiuddin) ## Nine desks working your portfolio around the clock. Each one has an owner, a checklist and a clock. Follow them through a single day. [2:04AM ### Every guest answered. Day or night. A guest is locked out. Someone answers before they call you. **4.3 min** median first reply, measured on 4,974 guest messages - 24/7 Response Coverage - Pre-Arrival Coordination - In-Stay Support - Check-Out & Turnover Guest Communication](https://www.castlehost.com/services/guest-communication)[6:30AM ### Your rates move every day. Not once a season. Demand moved overnight. Your rate moved with it. **15–30%** average revenue increase within the first 90 days - Market Analysis - Seasonal Adjustments - Event-Based Pricing - Competitor Monitoring Dynamic Pricing](https://www.castlehost.com/services/dynamic-pricing)[9:00AM ### Listings rebuilt to get found, clicked and booked. Your listing gets read the way a guest reads it. **2–3x** improvement in listing impressions and click-through rate - SEO Title Optimization - Compelling Descriptions - Photography Guidance - Platform-Specific Formatting Listing Optimization](https://www.castlehost.com/services/listing-optimization)[10:30AM ### From keys to live in a week. A new unit goes from keys to live. **5–7 days** from discovery call to a fully live operation - Account Configuration - Listing Creation - Channel Connections - Automation Setup Listing Onboarding](https://www.castlehost.com/services/listing-onboarding)[11:00AM ### Every turnover scheduled, chased and photographed. Checkout at eleven. Photos checked by two. **100%** target turnover completion rate with documented checks - Automated Scheduling - Quality Inspections - Cleaner Management - Inventory Tracking Cleaning Coordination](https://www.castlehost.com/services/cleaning-coordination)[1:15PM ### Damage documented. Claims filed. Money chased. A broken bed frame becomes a paid claim. **~100%** claims recovery rate on eligible, documented damages - Damage Documentation - AirCover Submissions - Security Deposit Claims - Chargeback Defense Claims Handling](https://www.castlehost.com/services/claims-handling)[4:00PM ### Every payout matched to a booking. Every payout matched to a booking. **$0** untracked revenue across your managed portfolio - Trust Accounting - Owner Statements - Expense Tracking - Tax-Ready Reports Full Accounting](https://www.castlehost.com/services/full-accounting)[7:00PM ### Your PMS, channels and automations, kept alive. A calendar sync breaks. It is fixed before a double booking. **15+ hrs** saved per property, every month - PMS Configuration - Channel Manager Setup - Automation Workflows - Integration Maintenance Tech-Stack Management](https://www.castlehost.com/services/tech-stack-management)[9:30PM ### Buy, hold or sell. Decided with numbers. Should you buy the unit next door? We run the numbers. **ROI-first** decision-making from acquisition through exit - Market Analysis - Portfolio Strategy - Growth Planning - Investment Guidance Strategic Consulting](https://www.castlehost.com/services/consulting) ## Your accounts. Your money. Our night shift. We plug in as a co-host. Nothing moves out of your name, and you can remove us in one click. ### Always yours - Airbnb, Vrbo and Booking.com accounts - Payouts straight to your bank - Reviews, ratings and guest history - Pricing floors, house rules and calendar blocks - Every workflow and document we build ### What we run - Every guest message, 24/7 - Daily rates, stays and gap decisions - Turnover schedules and photo QC - Claims, permits, portals and tech - A monthly pack with numbers and exceptions ## Live in 7 days. About 2 hours of your time. Four steps. You review, we build. Here is exactly what happens and what we need from you. Day0 Call 1. Day 0: Call Your time: 30 min ### A 30-minute call. No deck. Tell us what is actually broken: the 2 AM messages, the cleaner chaos, the unit that never performs. We tell you straight whether we can fix it. - We open your live listings together - You get a straight read on pricing and photos - No contract, no proposal PDF, no pressure **What we need from you** Tell us about the unit you dread hearing from. 2. Day 1–2: Access Your time: ~1 hour ### You stay the owner of everything. You add us as a co-host or team member. Nothing is transferred. Nothing is re-registered. You can remove us in one click. - Co-host invitations and team access - Permits and contacts logged - An access register you can audit **What we need from you** A few invites and a short call about your building and vendors. 3. Day 3–6: Build Your time: ~40 min ### We wire the operation behind you. Channels, listings, pricing, cleaners, message flows and portals go in. You review before anything goes live. - Listings rebuilt per channel - Pricing strategy around your floor - Cleaning and escalation workflows set **What we need from you** One focused review pass. Tell us what to change. 4. Day 7 onward: Run Your time: ~10 min a day ### Nine desks pick it up. You get your nights back. Guest care, pricing, turnovers, claims and compliance run on one documented rhythm. You see the numbers and the exceptions. - 24/7 guest coverage from day seven - Monthly P&L and owner statement - One named contact for urgent decisions **What we need from you** Skim the day’s exceptions. Answer the odd question. ## Pick your situation. Get the honest numbers. Including the cases where the other option wins. We would rather lose the sale than oversell you. | What | Self-managing | Castle Host | | --- | --- | --- | | Cost per listing | $0 in cash, ~15h/month of you | $120/mo, ~10 min/day of you | | Guest response at 2 AM | You, or nobody | A rostered human, every night | | Pricing | Manual guesses, usually stale | PriceLabs, reviewed daily | | Cleaner falls through | You start calling around | Re-dispatched before you know | | Adding listing #4 | Usually breaks | Same workflow, nothing changes | **Where they win** If you have one unit, enjoy hosting and your time is not scarce, self-management can be cheaper. We would tell you that on the call. | What | Traditional manager | Castle Host | | --- | --- | --- | | Revenue share | 20–35% of every booking | 0%. Forever. | | Monthly cost at $3,500 | $700–$1,750+ | $120 flat | | Whose accounts | Often theirs or a master account | Yours, in your name | | Cost as you grow | Rises with every good month | Does not move | | Reporting | Quarterly, if you chase | Monthly pack + exceptions | **Where they win** A local full-service manager owns the physical asset and vendors. If you want a landlord rather than an operating partner, pay the percentage. | What | Virtual assistants | Castle Host | | --- | --- | --- | | Coverage model | One generalist, one time zone | Nine desks, rostered 24/7 | | When they are sick | Nothing happens | Documented handoff, work continues | | Pricing expertise | Rarely specialist | A dedicated revenue desk | | Claims | Often not covered | Evidence filed and chased | | Process ownership | Yours to design | Ours, documented and transferable | **Where they win** A great VA who knows your business can be valuable. Plenty of our clients keep theirs alongside our operating layer. | What | Hiring in-house | Castle Host | | --- | --- | --- | | Adding capacity | Recruit, train, retain | Live in 5–7 days | | Fixed cost | Salaries regardless of occupancy | $120 per listing | | Whose brand | Yours | Yours. We work white-label | | Night shift | Expensive and fragile | Already staffed | | Churn risk | Key-person dependent | Team-based documentation | **Where they win** If back-office operations are the product you sell, keeping them in-house can be right. We fit when you would rather own growth and client relationships. ## Meet Marzan. Our AI works nights too. Marzan reads every booking, drafts the replies, chases the cleaners and preps the paperwork. Our people make the calls that need judgment. You get both inside the flat fee. - **Ask from your phone** “What needs me today?” gets a straight answer from your own records. - **Dashboards you approve** Describe the view. Marzan builds it. Nothing appears until you say yes. - **Rules that run overnight** “If the cleaner has not confirmed by 2 AM, message the backup crew.” - **It knows when to stop** In September it held a $2,300 claim until the evidence was on file. The insurer then paid in full. [See what Marzan does](https://www.castlehost.com/ai-operations) ## A team of 23. Not a chatbot. Shift engineers, reservation managers, turnover analysts and an accounting desk, covering every time zone you own in. [Meet the team](https://www.castlehost.com/our-team) ## No fake testimonials. A real guarantee. We could paste stock headshots next to glowing quotes. You would see through it. So here is the deal instead. - **30 days** Not the right fit? You get your money back. - **Month to month** No lock-in. Cancel any month and keep everything we built. - **A reference** Ask on the call and we will introduce you to an owner directly. ### Bring these to the call 1. Who answers my guests, and from which time zone? 2. Show me a real cleaning schedule from last week. 3. What happens at 2 AM when a guest is locked out? 4. Walk me through a claim you filed and what it paid out. 5. If I leave in three months, what do I take with me? ## Straight answers before you hand over the keys. Clear scope, clear control, no vague promises. Still missing something? Ask us in writing. Do I keep control of my Airbnb, Vrbo and Booking.com accounts? Yes. You remain the account holder. We are added as a co-host or team member, while your payouts, reviews, guest history and final decisions stay with you. We keep an access register so you can see exactly who can do what. What is included in the $120 per-listing monthly fee? The flat fee covers the operating layer: guest communication, pricing, listing work, onboarding, cleaning coordination, claims, technology and strategic support. It also covers the Marzan owner assistant, dashboards and automation rules. There is no percentage of booking revenue. Full accounting is an optional $30 per-listing monthly add-on. Guest phone calls and growth work (ads, films, owner acquisition) are add-ons quoted on your call. How quickly can you take over a portfolio? Once access is in place, most established portfolios are operating within five to seven days. We first map the listings, building contacts, cleaners, pricing rules and escalation paths; new listings or complex compliance work can take longer, and we will tell you that upfront. Who handles a 2 AM guest emergency or a physical problem on site? Our guest-care desk responds around the clock. For an on-site issue, the team works from the unit’s documented building, vendor and security contacts, coordinates the response, and escalates to you only when a decision needs the owner. You work remotely. How do cleaners, maintenance and building access get handled? Remote does not mean detached. Every unit is set up with its own local contact map, access notes, service standards and escalation sequence. We coordinate the right local person before a missed turnover or access issue becomes the guest’s problem. How do pricing decisions and owner approvals work? You set the boundaries: pricing floors, house rules, calendar blocks and any approval limits. Our revenue desk works inside those rules, reviews demand and gaps daily, and puts material exceptions in the monthly pack instead of making you chase updates. Can Castle Host work with my existing team and software? Yes. We can work alongside your cleaners, VAs, maintenance vendors, PMS and channel accounts. During onboarding we make ownership and handoffs explicit, so a task never sits between two people who both thought someone else owned it. What happens if Castle Host is not the right fit? You get a 30-day money-back guarantee, and after that there is no lock-in: cancel any month. Your accounts, payouts, listing assets and the documents we build remain yours. We hand back the operating context rather than trapping your business inside our systems. Have a situation that does not fit a dropdown? [Tell us what is happening](https://www.castlehost.com/contact) ## Tell us about your worst unit. We open your live listings on the call and tell you what we would fix first. 30 minutes. Free. No deck. [Get my free portfolio review](https://calendly.com/khandakerrafiuddin) [hello@castlehost.com](mailto:hello@castlehost.com) - 30-day money-back guarantee - Month to month - $120 per listing, 0% commission