Damage Documentation
Time-stamped, platform-ready evidence gathered before deadlines.
CastleHost department
Claims Handling
Evidence-led damage recovery without the owner runaround. Run by specialists, connected to the rest of your CastleHost operation, and included in one flat monthly fee.
Operating outcome~100%
claims recovery rate on eligible, documented damages
Scope of work
What’s included.
AirCover Submissions
Specialist-led execution, documented standards, and clear ownership across aircover submissions.
Security Deposit Claims
Specialist-led execution, documented standards, and clear ownership across security deposit claims.
Chargeback Defense
Specialist-led execution, documented standards, and clear ownership across chargeback defense.
Insurance Coordination
Specialist-led execution, documented standards, and clear ownership across insurance coordination.
Guest Communication
Specialist-led execution, documented standards, and clear ownership across guest communication.
Deadline Management
Specialist-led execution, documented standards, and clear ownership across deadline management.
Owner Reporting
Specialist-led execution, documented standards, and clear ownership across owner reporting.
The operating rhythm
How it works.
Operational audit
We map the current workflow, tools, gaps, and property-specific exceptions.
System design
We configure the tools, playbooks, access, and escalation paths this department needs.
Specialist handoff
A dedicated team assumes daily ownership while preserving owner visibility.
Continuous improvement
Performance is reviewed and the system evolves with your portfolio.
The connected stack
Tools we use.
Airbnb AirCoverVrboBooking.comSlack
A calmer operation starts here
Ready to Hand This Department Over?
Book a free 30-minute strategy call. No contracts, no pressure.
Month-to-month · No lock-in · 30-day guarantee