Premium vacation rental operations
We run your Airbnb like it’s ours.
Nine specialist departments do messages, pricing, cleaners, permits, claims and accounts. You keep the accounts, the payouts and the final call.
- Month to month
- No lock-in
- 30-day money-back guarantee
An illustration of one night: while the owner sleeps, Castle Host handles a lockout, a rate change and a cleaner confirmation.
Illustrative night. Not live guest data.
- 7countries supported
- 9specialist departments
- 24/7human guest care
- 0%revenue commission
- < 5 minaverage guest reply, day or night
But you’re remote
A local problem still needs a local answer. DTCM filings, building security at 11pm, or a cleaner who cancels thirty minutes before check-in: remote does not mean detached. It means the right person already has the number.
“If a guest is locked out at 2am, we are not opening a ticket. We are calling the security desk.”
You don’t hand over your business.
Castle Host becomes the operational layer behind it. You keep the things that should never move.
Always yours
- Airbnb, Vrbo and Booking.com accounts
- Payouts straight to your bank
- Reviews, ratings and guest history
- Pricing floors, house rules and calendar blocks
- Every workflow and document we build
What we run
- Every guest message, 24/7
- Daily rates, stays and gap decisions
- Turnover schedules and photo QC
- Claims, permits, portals and tech
- A monthly pack with numbers and exceptions
Every job you do at the wrong hour.
Nine desks, one flat fee. Full accounting is the one optional extra. Follow them through a single day.
2:04AM
Guest Communication
A guest is locked out. Someone answers.
< 5 minaverage guest response time, day or night
- 24/7 Response Coverage
- Pre-Arrival Coordination
- In-Stay Support
- Check-Out & Turnover
6:30AM
Dynamic Pricing
Demand moved overnight. The rate moves with it.
15–30%average revenue increase within the first 90 days
- Market Analysis
- Seasonal Adjustments
- Event-Based Pricing
- Competitor Monitoring
9:00AM
Listing Optimization
The listing gets read the way a guest reads it.
2–3ximprovement in listing impressions and click-through rate
- SEO Title Optimization
- Compelling Descriptions
- Photography Guidance
- Platform-Specific Formatting
10:30AM
Listing Onboarding
A new unit goes from keys to live.
5–7 daysfrom discovery call to a fully live operation
- Account Configuration
- Listing Creation
- Channel Connections
- Automation Setup
11:00AM
Cleaning Coordination
Checkout at eleven. Photos checked by two.
100%target turnover completion rate with documented checks
- Automated Scheduling
- Quality Inspections
- Cleaner Management
- Inventory Tracking
1:15PM
Claims Handling
A broken lamp becomes a filed claim, with photos.
~100%claims recovery rate on eligible, documented damages
- Damage Documentation
- AirCover Submissions
- Security Deposit Claims
- Chargeback Defense
4:00PM
Full Accounting
Every payout matched to a booking.
$0untracked revenue across your managed portfolio
- Trust Accounting
- Owner Statements
- Expense Tracking
- Tax-Ready Reports
7:00PM
Tech-Stack Management
A sync breaks. It is fixed before a double booking.
15+ hrssaved per property, every month
- PMS Configuration
- Channel Manager Setup
- Automation Workflows
- Integration Maintenance
9:30PM
Strategic Consulting
Should you buy the unit next door? We run the numbers.
ROI-firstdecision-making from acquisition through exit
- Market Analysis
- Portfolio Strategy
- Growth Planning
- Investment Guidance
A clear first seven days.
No mystery handover. See what happens, what we need, and exactly how much of your time it takes.
Day0
Call
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Day 0: CallYour time: 30 min
A 30-minute conversation. No deck.
You tell us what is actually broken: the 2am messages, cleaner chaos, or the unit that never performs. We tell you honestly whether we would help.
- We look at your live listings together
- You get a straight read on pricing and photos
- No contract, proposal PDF or pressure
What we need from youTell us about the unit you dread hearing from.
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Day 1–2: AccessYour time: ~1 hour
You stay the owner of everything.
We are added as a co-host or team member to accounts that remain in your name. Nothing is transferred or re-registered.
- Co-host invitations and team access
- Permits and contacts logged
- An access register you can audit
What we need from youA few invites and a short call about your building and vendors.
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Day 3–6: BuildYour time: ~40 min
We wire the operation behind you.
Channels, listings, pricing, cleaners, message flows and required portals are put in place. You review before anything goes live.
- Listings rebuilt per channel
- Pricing strategy around your floor
- Cleaning and escalation workflows set
What we need from youOne focused review pass. Tell us what to change.
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Day 7 onward: RunYour time: ~10 min a day
Nine desks pick it up.
Guest care, pricing, turnovers, claims and compliance continue in one documented rhythm. You get the numbers and exceptions.
- 24/7 guest coverage from day seven
- Monthly P&L and owner statement
- One named contact for urgent decisions
What we need from youReview the day’s important exceptions and answer the occasional question.
Compare us to what you’re doing now.
Pick your situation. We show the honest version, including where the alternative wins.
| What | Self-managing | Castle Host |
|---|---|---|
| Cost per listing | $0 in cash, ~15h/month of you | $120/mo, ~10 min/day of you |
| Guest response at 2am | You, or nobody | A rostered human, every night |
| Pricing | Manual guesses, usually stale | PriceLabs, reviewed daily |
| Cleaner falls through | You start calling around | Re-dispatched before you know |
| Adding listing #4 | Usually breaks | Same workflow, nothing changes |
Where they winIf you have one unit, enjoy hosting and your time is not scarce, self-management can be cheaper. We would tell you that on the call.
| What | Traditional manager | Castle Host |
|---|---|---|
| Revenue share | 20–35% of every booking | 0%. Forever. |
| Monthly cost at $3,500 | $700–$1,750+ | $120 flat |
| Whose accounts | Often theirs or a master account | Yours, in your name |
| Cost as you grow | Rises with every good month | Does not move |
| Reporting | Quarterly, if you chase | Monthly pack + exceptions |
Where they winA local full-service manager owns the physical asset and vendors. If you want a landlord rather than an operating partner, pay the percentage.
| What | Virtual assistants | Castle Host |
|---|---|---|
| Coverage model | One generalist, one time zone | Nine desks, rostered 24/7 |
| When they are sick | Nothing happens | Documented handoff, work continues |
| Pricing expertise | Rarely specialist | A dedicated revenue desk |
| Claims | Often not covered | Evidence filed and chased |
| Process ownership | Yours to design | Ours, documented and transferable |
Where they winA great VA who knows your business can be valuable. Plenty of our clients keep theirs alongside our operating layer.
| What | Hiring in-house | Castle Host |
|---|---|---|
| Adding capacity | Recruit, train, retain | Live in 5–7 days |
| Fixed cost | Salaries regardless of occupancy | $120 per listing |
| Whose brand | Yours | Yours. We work white-label |
| Night shift | Expensive and fragile | Already staffed |
| Churn risk | Key-person dependent | Team-based documentation |
Where they winIf back-office operations are the product you sell, keeping them in-house can be right. We fit when you would rather own growth and client relationships.
We would rather you work the price out than read it.
Set your real numbers. The comparison assumes a percentage manager plus about $60 per listing a month of software.
Percentage manager + software$3,040 /mo
Castle Host, $120 per listing, flat$480 /mo
Based on your numbers: 4 listings at $3,500 a month each, a 20% manager, and $60 per listing of software.
There are no testimonials here. On purpose.
We could have attached stock headshots to glowing quotes. You would not believe them, and neither would we.
Bring sharp questions to a call. If the answers are good, ask for a reference and we will introduce you to an owner directly.
- 30 days money back
- Month to month, no lock-in
Bring these to the call
- Who answers my guests, and from which time zone?
- Show me a real cleaning schedule from last week.
- What happens at 2am when a guest is locked out?
- Walk me through a claim you filed and what it paid out.
- If I leave in three months, what do I take with me?
Our people. Our operating technology.
AI-assisted operations. Castle Host accountable.
Meet the managed service behind the messages, bookings and follow-ups, with Marzan AI working inside our team.
Ask from your phone
What happened overnight, what needs you, what is still open. Assign a task or approve a decision in one message.
Dashboards you approve
Describe the view you want. Marzan builds the widget and you approve it before it is applied.
Rules that run overnight
“At 2:00 AM, if tomorrow’s cleaner has not confirmed, message the backup crew.” Written once, logged every run.
The questions owners ask before they hand over an operation.
Clear scope, clear control, and no vague promises. Still missing something? Ask us in writing.
Do I keep control of my Airbnb, Vrbo and Booking.com accounts?
Yes. You remain the account holder. We are added as a co-host or team member, while your payouts, reviews, guest history and final decisions stay with you. We keep an access register so you can see exactly who can do what.
What is included in the $120 per-listing monthly fee?
The flat fee covers the operating layer: guest communication, pricing, listing work, onboarding, cleaning coordination, claims, technology and strategic support. It also covers the owner assistant, dashboards and automation rules described on the AI operations page. There is no percentage of booking revenue. Full accounting is an optional $30 per-listing monthly add-on. Guest phone calls and growth work (ads, films, owner acquisition) are add-ons quoted on your call.
How quickly can you take over a portfolio?
Once access is in place, most established portfolios are operating within five to seven days. We first map the listings, building contacts, cleaners, pricing rules and escalation paths; new listings or complex compliance work can take longer, and we will tell you that upfront.
Who handles a 2am guest emergency or a physical problem on site?
Our guest-care desk responds around the clock. For an on-site issue, the team works from the unit’s documented building, vendor and security contacts, coordinates the response, and escalates to you only when a decision needs the owner.
You work remotely. How do cleaners, maintenance and building access get handled?
Remote does not mean detached. Every unit is set up with its own local contact map, access notes, service standards and escalation sequence. We coordinate the right local person before a missed turnover or access issue becomes the guest’s problem.
How do pricing decisions and owner approvals work?
You set the boundaries: pricing floors, house rules, calendar blocks and any approval limits. Our revenue desk works inside those rules, reviews demand and gaps daily, and puts material exceptions in the monthly pack instead of making you chase updates.
Can Castle Host work with my existing team and software?
Yes. We can work alongside your cleaners, VAs, maintenance vendors, PMS and channel accounts. During onboarding we make ownership and handoffs explicit, so a task never sits between two people who both thought someone else owned it.
What happens if Castle Host is not the right fit?
There is no long-term lock-in: you can cancel month to month. Your accounts, payouts, listing assets and the documents we build remain yours. We will hand back the operating context rather than trapping your business inside our systems.
Have a situation that does not fit a dropdown? Tell us what is happening
Tell us about your worst unit.
Thirty minutes, no deck, no proposal PDF. We will look at your live listings and tell you what we would change first, whether or not you hire us.